What locations order pickup is available?
Currently, pickup is available only in 8312 Parish Ave, Mckinney, TX.

When can the order be picked up?
Once you place the order, please contact us through WhatsApp at +1469-994-0998 or email us at chettinadbatterpoint@gmail.com. We shall confirm the time for pickup.

What locations does Chettinad Batter Point ship its products to?
Chettinad Batter Point ships its products to all US states (excluding Hawaii & Alaska).

Do you offer free shipping?
Yes, free shipping is available for orders over $50.

For Dallas Customers, free shipping is available for orders over $15.99. Standard shipping rate is $7.

How is the shipping cost calculated?
Shipping is free for orders over $50. For Dallas Customers, free shipping is available for orders over $15.99 .

Standard shipping rate is $7.

You can also calculate shipping cost in real-time based on the zip code before placing the order. Price varies based on weight and zip code.

How long does it take for orders to ship?
Free shipping orders usually ship within 24-48 hours. Next-day shipping orders will be shipped within 24 hours.

Who is your shipping carrier?
Chettinad Batter Point prefers USPS and UPS as shipping carriers.

Do you provide shipment tracking for orders?
Yes, once your order is shipped, an email confirmation will be sent to you, including shipping information and carrier tracking number. For any concerns, you can contact us at chettinadbatterpoint@gmail.com.

Do I have to be home to receive my orders?
No, USPS and UPS, the shipping services currently used by Chettinad Batter Point , do not require a customer signature.

If you need further assistance, feel free to reach us at +1469-994-0998.

How do I know current status of my order?
You can track the status of your order with the order number sent to your email. You can also track the same on the accounts page.

How do I know if my order is placed successfully?
Once your order is successfully placed, you will be directed to a confirmation page which will have the order number. In addition, you will also receive an email confirmation with the order number, which you can use to track the status of your order.

How do I change my shipping address?
If the order has not yet been shipped, you can change the shipping address. Please contact us through WhatsApp at +1469-994-0998 or email us at chettinadbatterpoint@gmail.com.

How do I change my contact number, email or address?
You can change your contact number, email, or address in the accounts page.

Can I cancel my order once it placed?
You can cancel the order if it has not been shipped yet. Please contact our customer support via WhatsApp at +1469-994-0998 or email us at chettinadbatterpoint@gmail.com immediately within 2 hours.

Is there a fee if I cancel a confirmed order?
If the order has already been shipped, we will have to charge you the shipping fees to retrieve the packages and credit the remaining amount to your account.

What is your satisfaction guarantee?
If you are not satisfied with an item or if the wrong product was delivered, please contact our customer support team via WhatsApp at +1469-994-0998 or email us at chettinadbatterpoint@gmail.com within seven days of delivery.

How do I know if you have any offers/promotions?
To receive promotional offers and new product information, please subscribe to our newsletter with your email at the bottom of the home page.

Applying Promo Code:
During checkout, you will be able to enter a promo code. Please make sure to enter the promo code before placing the order. Only one promo code is accepted per order.

How do I contact you if I have questions or concerns about the order?
If you have any questions or concerns, please contact our customer support via WhatsApp at +1469-994-0998 or email us at chettinadbatterpoint@gmail.com.

What Payment Methods can I use?

We accept all major credit & debit cards including Visa, MasterCard, Discover, American Express, PayPal, Google Pay, Apple Pay, and more.

For any inquiries, please contact us at chettinadbatterpoint@gmail.com or give us a call at +1469-994-0998.